How we protect your information
We protect the security of the information you submit to us with a variety of robust physical and electronic procedures and we have put into place precautions to protect such information from loss and misuse. If you choose to pay your deposit online, you must use a secure socket layer enabled browser because we use industry standard secure socket layer encryption to protect the confidentiality of your information while it is transmitted over the Internet. Any credit card information used to pay a deposit online is deleted once the deposit transaction is completed.
How and why we collect information
When you visit the Soleez Website, we collect and store the name of the domain and host from which you accessed the site, the IP address of the computer you used, the browser software and operating system you used, the date and time you accessed the site, the IP address you accessed it from, cookie information, and all pages within the Soleez Website which you access. We may put small data files called "cookies" on your computer. One kind of cookie identifies you as you move through our site and makes it easier for you to view various site pages. This cookie sits in your computer, not our system, and it expires when you log out and close your browser. Other cookies retain information to make your use of our site easier. Our cookies are coded so that we're the only ones who can use their information, and you can set your browser to decline any cookie downloads if you wish, though that may change your browsing experience and might make it difficult for you to pay your deposit online or request a firm quote.
If you request a free solar site analysis, we will ask you to give us Personal Information (such as your name, email address and phone number) as well as the name of your utility and your electricity usage in order that we prepare a personalized contract for your home.
When you request a solar site analysis you will receive emails from us which will include a link to access your quote and we will also email you information about pricing and financing, rebates and tax credits and answer any questions you may have. If you purchase a system, then you will receive emails regarding payment, customer support and installation scheduling. We may also collect information about your transactions with us, the features of any order for product you place with us, and any specific instructions you give regarding a purchase or service. We may collect information from you in other ways, such as when you correspond with us, participate in an online survey or contact an installer in our network of preferred installers or customer support team. We'll also collect (and then delete) credit card payment information if you pay your deposit online.
Sharing personal information
There are times when we will provide your Personal Information to other parties:
- When we have a good faith belief that access, use, preservation or disclosure of your Personal Information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable provisions of our Terms and Conditions, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Soleez, its users or the public as required or permitted by law.
By using this Website, you agree that we can disclose information about you to law enforcement officials or other government representatives as necessary to comply with such governmental orders or requirements, or to investigate any activity that's illegal or which could expose us to legal liability.